FM
Farzana M
1 reviews | Active since Oct 2025
11 Feb 2026, 15:20
MAKRO IS A ****
As a first time purchaser the experience has been so underwhelming. I placed my order on the 28th of Jan for expected delivery on the 18th of Feb. From the day of order until now the status of my order is "Order Placed" on 28th Jan which means for the past 14 days my order has not moved. I have been emailing the customer care email which assured me my order will be delivered way beforehand and when I follow up there is no answer. When I call customer care they tell me they cannot help. When I ask for the head office number after dialing numerously there is no answer. Where is the effective communication? And why is my order gone ghost? Pathetic honestly.
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Replies (1)FM
Farzana M's updateReviewer Update
16 Feb 2026, 08:521. My order status moved from "order placed" to "ready to ship" on the 11th of Feb.
Today is the 16th of Feb, has there been any movement since? NO.
Better yet, my order is scheduled to be delivered on the 18th of Feb which is 2 days away yet there is no sign of it even being "out for delivery".
2. When I initially queried my order, your call centre agent Rejoice Cass assured me that the order is still within SLA agreement and may be delivered earlier - NO SIGN OF THAT clearly.
3. Where is my order? And why are you guys comfortable with having third party vendors who have no reliability? For a reputable name as "Makro" the service is the worst to date.
4. Dipuo Tsotetsi from Customer Care confirmed that he is looking into my matter on the 8th of Feb, to date there has been 0 communication from you guys.
UTTER. BULL****. SERVICE.
Today is the 16th of Feb, has there been any movement since? NO.
Better yet, my order is scheduled to be delivered on the 18th of Feb which is 2 days away yet there is no sign of it even being "out for delivery".
2. When I initially queried my order, your call centre agent Rejoice Cass assured me that the order is still within SLA agreement and may be delivered earlier - NO SIGN OF THAT clearly.
3. Where is my order? And why are you guys comfortable with having third party vendors who have no reliability? For a reputable name as "Makro" the service is the worst to date.
4. Dipuo Tsotetsi from Customer Care confirmed that he is looking into my matter on the 8th of Feb, to date there has been 0 communication from you guys.
UTTER. BULL****. SERVICE.
FM
Farzana M's update16 Feb 2026, 08:52
Reviewer Update
1. My order status moved from "order placed" to "ready to ship" on the 11th of Feb.
Today is the 16th of Feb, has there been any movement since? NO.
Better yet, my order is scheduled to be delivered on the 18th of Feb which is 2 days away yet there is no sign of it even being "out for delivery".
2. When I initially queried my order, your call centre agent Rejoice Cass assured me that the order is still within SLA agreement and may be delivered earlier - NO SIGN OF THAT clearly.
3. Where is my order? And why are you guys comfortable with having third party vendors who have no reliability? For a reputable name as "Makro" the service is the worst to date.
4. Dipuo Tsotetsi from Customer Care confirmed that he is looking into my matter on the 8th of Feb, to date there has been 0 communication from you guys.
UTTER. BULL****. SERVICE.
Today is the 16th of Feb, has there been any movement since? NO.
Better yet, my order is scheduled to be delivered on the 18th of Feb which is 2 days away yet there is no sign of it even being "out for delivery".
2. When I initially queried my order, your call centre agent Rejoice Cass assured me that the order is still within SLA agreement and may be delivered earlier - NO SIGN OF THAT clearly.
3. Where is my order? And why are you guys comfortable with having third party vendors who have no reliability? For a reputable name as "Makro" the service is the worst to date.
4. Dipuo Tsotetsi from Customer Care confirmed that he is looking into my matter on the 8th of Feb, to date there has been 0 communication from you guys.
UTTER. BULL****. SERVICE.