Makro Insure nightmare- Kholo worst attitude

Hi

I have an extended warranty with Makro for a Samsung fridge I bought. I must say between Makro and Samsung I've been sent from pillar to post. Samsung called saying they are waiting for Makro to approve the credit note. Makro says they are waiting for Samsung. I mean it's a fridge and I'm loosing food because of this. I'm disappointed with the 2 companies and to top it off this fridge is about 3 years old 😕

Our previous Samsung fridge lasted us over 10 years. this is a matter of urgency

I called Makro Insure yesterday spoke to Kholo from the moment she answered the phone she was unprofessional, rude, couldn't really be bothered with my query. When I requested to speak to her tead lead as she was not coming right, I was informed that he won't take my calls. I proceeded to ask for the name of the team leader then she hanged up on me. That's how Makro treats their clients? Im requesting that call to be sent to me so we can deal with this accordingly.

Eventually spoke to Sthembile and awaiting her feedback. I have been calling and following up since the claim was 1st submitted.

This fridge is still doing the same thing and we are loosing food and one gets hanged up on, disgusting