Makro insurance worst insurance

I had taken out extended warranty with makro on a Samsung washing machine. For months I have been having issues with the machine. Getting the insurance to send out someone was a huge mission. Finally a guy comes out, replaces a part. The machine doesnt work properly. I complain. He comes out again, guesses it's another part. After months of waiting he does a second replacement. That too doesnt work. Now makrosure ignores my emails and fault logins. The worst insurance is makrosure. Rather take out with another company. Extremely poor service