Makro - *****ing money from consumers

A month after purchasing items online, via an EFT transfer, Makro has still not acknowledged payment for the goods and has now subsequently cancelled the order, even after I have sent my Proof of Payment (as requested by the Customer Care department) to a given email address for the finance department. I have mailed said PoP a number of times over the last month but ZERO response received. Previous feedback from the Hello Peter rep from Makro has been of no use i.e. forwarded to appropriate department" as the the department just flat out ignore the mail received. Presume their inbox is inundated with unhappy customer complaints.