Makro *****ing consumers money

It's shameless how bad Makro customer return service is. I purchased online and had to return the items. The items delivered to me was not the items I ordered. The return collection was done in April, currently the return is still in process with no clarification of why and they don't know where the returned items are. Makro doesn't notify you as the customer they start ignoring you, each time I have followed up via email and calling countless times, I have been repeating the situation to their consultants countless times because each time it's a different consultant and they say that they can't put me through to the last consultant I spoke to and their consultants never calls back as they say they would. The way of reading consumer complaints about Makro in this type of scenario it's starting to look like they are busy *****ing consumers money. They received my payment and collected the items, since end of May they have started to ignore my communication follow up and no further progress in the process except for procrastinating they keep logging the return numerous times, escalate the matter numerous times and keep sending couriers out to collect the items whilst it has already been collected in April.