MAKRO: inferior service, *********** staff

We bought a Whirlpool 13kg top loader washer on 04/12/2019 through Makro Online (reprint store: Cape Gate) which arrived faulty.

Ever since, we’ve been trying to resolve this matter with Makro, but without any success. NO ONE is replying to our numerous e-mail correspondence or phone calls. This is costing us a lot of money and time.

After calling the following numbers a couple of times every day, without success: ***(conveniently being cut off every single time – UNSUCCESSFUL) ***(can’t even get past the “welcome message” and cut off every time – UNSUCCESSFUL) ***(conveniently being cut off every single time – UNSUCCESSFUL) ***(can’t even get past the “welcome message”, no matter which option you choose and cut off every time – UNSUCCESSFUL) *** (no answer – UNSUCCESSFUL) 011 – *** (very long response time, when I do get through to a human, line is conveniently cut off after I explain the situation – UNSUCCESSFUL) 011 – *** (phone rings for a short while, then cut off - UNSUCCESSFUL)

Posted a complaint on their site: https://customercarecontacts.com/ with no reply. I’ve also noticed the incredible amount of complaints (all unanswered!) from unsatisfied customers.

Numerous emails sent to the following addresses, without a SINGLE reply since December 2019!!: *** *** *** *** Noluthando Mgujulwa (Makro Customer Services) – who rep**** with an apology, but no help.

WORST SERVICE EVER!!!! Unbelievable how a company like Makro can ignore any correspondence, but quick to sell. Doesn't even deserve one star. How can not one department of the list mentioned above not make an effort to reply?

NOT RECOMMENDED AT ALL!!!