MAKRO Incorrrect product delivered and frustrating process to RETURN PRODUCT.

I ordered two products where the ORDER CONFIRMATION email was received on the 5th April 2025. The following products were ordered: 1. msn Baby Head Protector R385. 2. Hape Wooden Wonder Shape sorter activity toys R391.

Product1 was not available , and Makro refunded on the 18th April 2025, However Product 2 was an incorrect order and it was delivered on the 11th April 2025.

On the 17th April 2025, I sent an email to *** that I want to return and receive the correct product; and I have repeatedly stated the ORDER CONFIRMATION/ORDER COMPLETED icon is not showing on the Makro App.

I have called their customer care several times, and their agents are not taking me serious and are just rehearing their speeches on the phone call.

I have sent three emails already as of 27th April 2025 that I want to return the product, and I am receiving no assistance.

Makro Online system is really pathetic and frustrates customers when products want to be returned.