Makro - Incorrect delivery address three times!

Regarding my order MAK***

16 August 2024

Dear Makro

I have been a customer with Makro for many, many years and usually everything runs smoothly.

I moved to Montagu last year and my online orders have increased as we have limited shops here.

On the 2nd of August, I ordered three items to be delivered to my brother in Pretoria.

I clearly put his address into the online order form.

I received notice that these three items would be sent separately.

I also emailed you twice (on the 2nd of August and the 6th of August) to confirm that the order would go to him in Pretoria, not to me in Montagu.

The first item arrived last week in Montagu. I moved at the end of July, so I obviously I wasn't at my previous address. Thankfully, the courier driver found me.

Then I received notice that the second item was going to arrive in Montagu on the 12th of August. 10 days after my original order.

The third item, showed up today, 16 August, in Worcester. Not sure why?? I still do not have item number 3 (it is now 18h27).

Each time there is a delivery, the driver phones my sister-in-law (in Pretoria), to say,”I am here”, except of course the driver is not in Pretoria, he is in Montagu (or as in today, in Worcester).

This is quite frankly very disappointing and very frustrating. Thankfully these three items were not ordered for a special occasion or for someone on life support.

Once I finally have all three items, I must arrange and pay for a courier to deliver them to my brother in Pretoria.

I shouldn’t have to be paying additional costs. What do you suggest?

Could you kindly respond to this matter urgently.

Yours sincerely Veronica Stevens