Makro incorrect and faulty product.

I logged a return with Makro on the 08July 2025, since then the issue has not been resolved and it's now 11August 2025. Each time I call the agents make me hold until I run out of airtime or they just cut the call. After making a lot of calls to Makro I was then given case number of which it did not help because up until today I do not know the outcome of the return. The reason for the return is that what was delivered is totally different to what was advertised,and the scooter that was delivered is defective and a danger to my baby. The *****s were falling off on the first day, the sit was unstable and not safe for a 2 year old baby. The handlebars and front tire are misaligned. My daughter trying to steer the scooter in one direction and it would go in a different direction. The product delivered to me is of a smaller size and the baby does not fit in it. This was supposed to be a gift for the child's birthday but now we had to take it from her and return it, and up until today Makro has done nothing to resolve this matter. Buying from Makro online was a huge mistake.