LM
Lorraine M
1 reviews | Active since Mar 2016
14 Feb 2025, 14:26
Makro incomplete order
We ordered 5 pack of 24 toilet paper but only received 2 pack of 24 and 1 pack of 16 toilet paper. I tried to log a return online however the system is not user friendly.
May you kindly assist with sending 3 pack of 24 and we can return the 1 pack of 16 toilet paper. Order number is MAK***. I have called so many times and every time they tell me that they will escalate the matter to the Returns department. till this day we have not received the toilet paper. Please refer to the reference number ***.
I am so disappointed that Makro has not responded or refunded us or brought the toilet paper which is still missing. its been more than a month now.
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Makro's replyOfficial
05 Mar 2025, 13:30Hi Lorraine Magadze, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response. This is just a courtesy follow up to find out if your query has been resolved.
Kind Regards,
Makro Hello Peter Team.
Kind Regards,
Makro Hello Peter Team.
Best regards,
Makro's reply05 Mar 2025, 13:30
Official
Hi Lorraine Magadze, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response. This is just a courtesy follow up to find out if your query has been resolved.
Kind Regards,
Makro Hello Peter Team.
Kind Regards,
Makro Hello Peter Team.
Best regards,