BN
Bennie N
1 reviews | Active since Nov 2013
29 Jun 2021, 15:37
Makro, *********** to the point of ridiculousness
Ordered fridge. After more than a week it was delivered, only after I raised a complaint here. I called them on Friday to say the fridge does not work. Was promised a callback on Saturday - did not happen. Called again on Monday. Was promised a collection, delivery and a callback - did not happen. Phoned again today - was promised a callback in 30 minutes, did not happen. Called again - they cannot tell me when it will be delivered.
How is such incompetence even possible? I mean, someone would have to be really really *********** to delivery such service.
If it's not delivered today, I'm cancelling the order.
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Replies (2)BN
Bennie N's updateReviewer Update
29 Jun 2021, 19:25I got a call from Makro right after I posted this review. He asks me to please stop calling their call centre as it is causing 'confusion'. Not sure what is confusing about delivering a fridge but there you have it.
He then says that he will contact the courier company right after our conversation and, you guessed it, he 1never called me back.
I got a stock standard generic response here from them, saying ' Please note that we will contact senior management regarding the above complaint...'
So now it needs senior management at Makro to deliver a fridge?
He then says that he will contact the courier company right after our conversation and, you guessed it, he 1never called me back.
I got a stock standard generic response here from them, saying ' Please note that we will contact senior management regarding the above complaint...'
So now it needs senior management at Makro to deliver a fridge?
BN
Bennie N's update29 Jun 2021, 19:25
Reviewer Update
I got a call from Makro right after I posted this review. He asks me to please stop calling their call centre as it is causing 'confusion'. Not sure what is confusing about delivering a fridge but there you have it.
He then says that he will contact the courier company right after our conversation and, you guessed it, he 1never called me back.
I got a stock standard generic response here from them, saying ' Please note that we will contact senior management regarding the above complaint...'
So now it needs senior management at Makro to deliver a fridge?
He then says that he will contact the courier company right after our conversation and, you guessed it, he 1never called me back.
I got a stock standard generic response here from them, saying ' Please note that we will contact senior management regarding the above complaint...'
So now it needs senior management at Makro to deliver a fridge?
BN
Bennie N's updateReviewer Update
29 Jun 2021, 19:28Makro, if my fridge is not delivered by 10am tomorrow, Wednesday 30 June, cancel and refund my order.
BN
Bennie N's update29 Jun 2021, 19:28
Reviewer Update
Makro, if my fridge is not delivered by 10am tomorrow, Wednesday 30 June, cancel and refund my order.