Makro: *********** & Disgraceful.

I bought a Hisense 516l double door fridge from Makro on 06/06/2022 online. On 08/06/2022 they delivered the fridge to my house. Since delivery, this unit has never worked. Light came on and that is it. It is simply not refrigerating anything. On 10/06/2022 I reported the fault. On 08/07/2022 a Hisense technician was at my house and attempted to repair the unit. Almost 1 freaking month after I reported the fault. The fridge did make a noise that would have seemed as if it was running now but after 2 days the fridge again reverted back to its initial state. Now almost 2 months since I purchased the unit I am still sitting with a faulty unit. I am now almost due to pay my second installment and still not working. Is this really how you treat customers? Is this fair? How would I ever be able to trust Makro if this is the type of service that I am getting? If I do not get this resolved I am going to report this with the Ombudsman as I feel this is ****************. Put your money where your mouth is Makro. Currently, it feels as if you guys just do not care.

Makro order: MAK*** Service call: *** Request ***