VS
Victor S

1 reviews | Active since Jan 2012

23 Jul 2020, 16:16

Makro = ***********.

MAK*** cancelled - Not acceptable

1 – I ordered the unit whilst the promotion was still running/active (pre 27th July) 2 – I ordered the unit whilst the website still stated it is available. 3 – I paid for the unit in full. 4 – There was still stock available at various branches.

As per the Consumer Protection act.

• Persons making promotional offers are required to adhere to the following: • Nature of price, reward, gift, free goods or services, price reduction, enhancement of • quality or quantity of goods, discounted of free thing being offered; • Goods or services to which the offer relates; • Steps required by consumers to accept the offers or receive the benefits of the offers; • Particulars of any person from whom, any place where, and any date and time on or at which, the consumer may receive the prize, reward, gift, free good or service, price reduction or concession, enhancement of quantity or quality of goods or services or other discounted or free thing; • Ensure that the supply of the particular prize, reward, gift, free or reduced price good, or the capacity to provide enhanced quality or services, is sufficient to accommodate all reasonably anticipated demands resulting from the offer; • Not limit or restrict capacity to supply any such goods or services in response to the acceptance of the offer, on any basis other than that it applies to such a supply in exchange for any other form of consideration; and • Not require the consumer to accept an inferior quality of any such goods or services than those generally available to any other consumer on the same date who tenders a different form of consideration; and • Not impose any monetary charge for the administration, processing or handling of a transaction, in respect of which the consumer tenders a trade coupon – this only applies where a membership fee is being paid.

0
Replies (1)
Makro
Makro's reply28 Jul 2020, 11:57
Official
Good day Victor,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,