Makro - ***********
It has been two weeks that the device bought from Makro Online has been broken. And after their making me run around like a headless chicken to stores and call centre to return the item. It turns out they will collect the item.
Which starts out as "tomorrow" then "tomorrow" then here is the waybill to print out.
The service is terrible and ***********.
After calling head office again - it turns out Makro does not even know how to use their system, and this delayed the whole process, and was not logged till the end of last week.
Makro Online is a waste of time
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
26 Feb 2021, 10:03Good day Ryan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply26 Feb 2021, 10:03
Official
Good day Ryan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
's updateReviewer Update
01 Mar 2021, 07:53The Above seems to be lip service.
As the device has not been collected still to date.
And the statement "Kindly be advised that feedback will be provided within the next 24-48hrs. "
I have heard nothing, a waste of time and energy on my part.
As the device has not been collected still to date.
And the statement "Kindly be advised that feedback will be provided within the next 24-48hrs. "
I have heard nothing, a waste of time and energy on my part.
's update01 Mar 2021, 07:53
Reviewer Update
The Above seems to be lip service.
As the device has not been collected still to date.
And the statement "Kindly be advised that feedback will be provided within the next 24-48hrs. "
I have heard nothing, a waste of time and energy on my part.
As the device has not been collected still to date.
And the statement "Kindly be advised that feedback will be provided within the next 24-48hrs. "
I have heard nothing, a waste of time and energy on my part.