KM
Keamogetse M
1 reviews | Active since May 2023
20 May 2024, 13:48
Makro incompetency
A complaint from 13 May 2023!
I still haven’t received my full refund for the order I made last year 13 May. The store that supposedly supposed to refund me keeps playing games saying they called me when all they do is hang up when I answer and close the case.
The more I wrote reviews or try contacting them the more they give me excuses of some hierarchy structure of them having escalated the matter. Is there no way to resolve this and get my refund? It’s been a year for Godsake!
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Makro's replyOfficial
20 May 2024, 15:15Good day Keamogetse,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please take note that the issue pertaining to the refund has been investigated by finance and the store, we will make every effort to find a solution.
We sincerely regret for any inconvenience caused.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please take note that the issue pertaining to the refund has been investigated by finance and the store, we will make every effort to find a solution.
We sincerely regret for any inconvenience caused.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply20 May 2024, 15:15
Official
Good day Keamogetse,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please take note that the issue pertaining to the refund has been investigated by finance and the store, we will make every effort to find a solution.
We sincerely regret for any inconvenience caused.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please take note that the issue pertaining to the refund has been investigated by finance and the store, we will make every effort to find a solution.
We sincerely regret for any inconvenience caused.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,