HE
Henk E
1 reviews | Active since Jul 2019
09 Jul 2019, 18:31
Makro incompetence of dealing with *****
As I was on my way to close makro credit card account it was discovered that Makro/RCS has allowed the ********** purchasing of un-known amounts to take place without my consent.
I asked Makro/RCS to supply me with all relevant statements, proof of purchases containing my full signature on all such transactions. The person on the phone blatantly refused to send me any statements even after I submitted all the proof that I am the account holder.
I refuse to pay a cent further on my account, I am immigrating to another country and was on my way to settle my account and close it. Now I have to deal with *********** people in the process!!!
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Replies (1)Makro's replyOfficial
10 Jul 2019, 09:14Good day Henk,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this ordeal has caused you and for the customer service you have received from our RCS department. We will escalate this matter to them and request urgent assistance in the matter.
As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this ordeal has caused you and for the customer service you have received from our RCS department. We will escalate this matter to them and request urgent assistance in the matter.
As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply10 Jul 2019, 09:14
Official
Good day Henk,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this ordeal has caused you and for the customer service you have received from our RCS department. We will escalate this matter to them and request urgent assistance in the matter.
As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this ordeal has caused you and for the customer service you have received from our RCS department. We will escalate this matter to them and request urgent assistance in the matter.
As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
