Makro - Inability to track orders and lie to clients

Quick Facts: Purchased a TV online for Collection on 22 Nov. Time to give before I can expect to collect as per their Terms & SMS that I received - "7 to 10 days".

So 11 days later, 3 Dec I phoned Makro - so they then advised that it is not 7 to 10 days, but rather 7 to 10 WORKING days. Mkay - so no where is this disclosed as working days, but okay.

So on 5 Dec I receive an sms, my order is ready for collection. I head off to the store in Strubens Valley on the 6th of December, and there is no TV to collect. It is not at the store, "stock has been picked but it is on its way from DC." So basically I drove all the way to Makro for nothing - and fuel is not cheap these days you know.

It is now the 10th, I phoned Makro and all I get is "it is on its way from DC". I know it doesn't take 4 days to drive from Chloorkop to Strubens Valley - so obviously as a client I am being **** to.

I've asked that this be escalated - nothing. Basically it seems I have to hope that I still get the TV I bought this year - but seeing how pathetic Makro's ability is to track their own stock and that they have to consort to lie to their clients - I doubt it.