1 reviews | Active since Sept 2017
Makro in the Online shop **** business now?
Bought a product 'on promotion' from the Makro online shop and paid for delivery. Phoned a couple of days later to confirm the delivery date and the order is cancelled. First time Makro informed me of this. Apparently the call centre cant help me at all and I have to wait for some third party to call me.
I have no idea what is going on. No information, no product and out of pocket. Seeing the reviews around this time frame from Makro with third party suppliers and Makro just throwing their customers under the bus just make me feel like a online **** victim.
Be warned. This will probably happen to you too. Just paid for that nice new TV/fridge/iPad you saved up for, on the way home to set it up, and Makro jumps out in front of you grabbing it back yelling ' Joke's on you'!
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Good day,
I understand that you were contacted by email and the below was explained to you.
During the period of 3 September to 4 September 2017, FirstShop experienced a technical error that caused a small number of products listed on the Makro e-commerce website to display incorrect pricing.
The incorrect pricing displayed on the website was a clear and obvious error. Please refer to the ’Obvious Error’ paragraph in the ‘Terms of Use’, located on Marko.co.za.
In light of the above, please be advised that the order placed by you during this period has been cancelled and we will refund you all amounts that may have been paid to us in respect of order number MAK421566, which according to our records totalled to a value of 450.24.
We expect the applicable refund to reflect in your account within 7 business days. Should you experience any problems in relation to your refund please contact us.
We apologise for the delay in communicating with you as our systems did not recognize your order as erroneous at the time the order was placed.
Please accept our sincerest apologies for any inconvenience caused to you. We value your business and support and rest assured that we remain committed to providing you with the lowest possible prices on the widest variety of products.
Yours faithfully,
Good day,
I understand that you were contacted by email and the below was explained to you.
During the period of 3 September to 4 September 2017, FirstShop experienced a technical error that caused a small number of products listed on the Makro e-commerce website to display incorrect pricing.
The incorrect pricing displayed on the website was a clear and obvious error. Please refer to the ’Obvious Error’ paragraph in the ‘Terms of Use’, located on Marko.co.za.
In light of the above, please be advised that the order placed by you during this period has been cancelled and we will refund you all amounts that may have been paid to us in respect of order number MAK421566, which according to our records totalled to a value of 450.24.
We expect the applicable refund to reflect in your account within 7 business days. Should you experience any problems in relation to your refund please contact us.
We apologise for the delay in communicating with you as our systems did not recognize your order as erroneous at the time the order was placed.
Please accept our sincerest apologies for any inconvenience caused to you. We value your business and support and rest assured that we remain committed to providing you with the lowest possible prices on the widest variety of products.
Yours faithfully,