Makro Ignoring Me for Over 2 Months – Faulty Washing Machine – No Help

Complaint:

I purchased a washing machine from Makro in May 2025 for R6,499. On 1 February 2026, the machine stopped draining and has had water trapped in the drum ever since. I reported the issue on 2 February 2026 and have followed every process required by Makro, including calls, emails, store visits, and even completing their service template as instructed.

Despite all of this, I have had: No technician visit No follow-up call No collection arranged No resolution

Makro has been fully aware of this issue from the beginning, yet I have now been ignored for over 2 months. Their last response was on 20 March 2026, and since then there has been complete silence. My family has been without a washing machine for over 2 months. We have been forced to wash clothes by hand, causing physical strain and inconvenience. This is completely unacceptable. I have now lost all confidence in the product and Makro as a retailer. I am demanding: Immediate collection of the faulty machine Full refund of R6,499 I have escalated this matter to the Consumer Goods and Services Ombud and will continue to pursue further action if this is not resolved urgently. Makro’s lack of service and accountability is shocking.