Makro ignoring customers (useless service from online department)

Absolutely useless service from the online department. I have now been ignored for almost a month. I bought a tv box with keyboard online. Only the tv box was delivered. Phoned them to inform them and the requested photo proof which I sent. They told me the keyboard would be delivered a week later. It is now a month later and still nothing. I have sent numerous e-mail requesting an update and still nothing. I eventually insisted on a refund both telephonically and per e-mail. No response from Makro. Called again on the 29th to find out when I will be refunded. They said 7-10 business days starting from the 29th!! I followed this up with an e-mail requested proof that the refund process has been started and still no response. They obviously ignoring me and I doubt that they are intending to ever refund me.

USELESS!!!!!!