MAKRO I WANT MY REFUND!!!!

I would like to express my absolute disgust at the customer service I have received from Makro. I purchased a Swarn kettle set on 21 September 2023 and delivery was scheduled for 27 September 2023. Delivery was not done and no communication was made to me as the client. I had to call them a week later and only then they inform me that there is no stock and I will be refunded my money within 14 working days. After the 14 days, I myself had to call them and ask bout the refund and makro **** and said the refund was paid of which it was not. They then requested that I send my bank statement from date of purchase to prove that payment was indeed not received and I comp****. A week later I called again and they asked for my proof of account and ID copy so that they can pay and again I comp****, but let me tell you till today I have not received my money. I have sent over 20 emails, calls every second day and all I get is "we will escalate" and get back to you but they never do. I am now taking the legal route and will be engaging with the XREPO team form channel Moja Love 157. MAKRO HAS THE WORST CUSTOMER SERVICE EVER!!!