1 reviews | Active since Feb 2021
Makro I want my money
I bought a Samsung tv at makro Clearwater on the 27 November 2020 my tv was delivered the next day with other goods that were purchased. 31 December my tv screen went blue out of no where there was no longer a picture. On the 8th of January 2021 I took the tv back to makro and was advised by the lady named Noluthando to go back home with it as they dont keep big TVs in store a technician must come to my place and fix it, she said she will book the technician and it takes 2 to 5 working days for a call out to come to u. A week later nothing happened so with my own airtime I called the contact center and they told me they dont have any reference of me even going to the shop. So they book a technician which still didn't come, I was told that all their technician were busy and some of them were on leave so I must wait for Samsung to send someone. On the 20th of jan someone was send to come and assess the new tv and I advised the technician that i want a new one so we agreed that on monday i will hear from makro. Monday I called makro and spoke to Noluthando again and she said that they are still waiting for the final report from Samsung, up to this day I haven't received any feedback from both makro and samsung. I'm left with a tv that is not working. already a month have passed by I dont have a tv and yet I paid my hard earned cash for it. Why is it that I bought the tv at makro now whenever I want my tv or money back they are telling me about Samsung, why am I suppose to wait for the supplier why should I suffer Makro bring back my money and come and get your tv.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
