VL
Vincent L
1 reviews | Active since Mar 2009
04 Nov 2020, 09:38
makro, I am your client
Returned a Kreepy Dominator to Makro under warranty, or so I thought. They sent to Four Water Pool Solutions, the supplier who sent a quote for repair. I felt that Makro was not interested in suporting me as their client and just accepted what their supplier said. whose side are they on anyway. Won't rush back there.
Helpful (0)
Replies (1)0
Replies (1)VL
Vincent L's updateReviewer Update
04 Nov 2020, 10:07sadly this has been going on for more than a week and senior management has, according to what I have been told, already been involved. The matter was "escalated" already. It should, in my opinion not even be a question, the product has a 2 year warranty, Makro should replace it and they should take up the issue with the supplier.
VL
Vincent L's update04 Nov 2020, 10:07
Reviewer Update
sadly this has been going on for more than a week and senior management has, according to what I have been told, already been involved. The matter was "escalated" already. It should, in my opinion not even be a question, the product has a 2 year warranty, Makro should replace it and they should take up the issue with the supplier.