MAKRO HOW DIFFICULT CAN IT BE????

I complained about RCS under the heading - Worst company to do business with. On 3 June 2019. RCS commented that my query has now been resolved. Where did you get that info from? I still get an account with an outstanding balance - while I closed the account in December 2018 with the balance being nil. After that a cash advance was done *****ently within Makro on the account. Yes, that has been resolved, BUT RCS KEEPS DEBITING THE ACCOUNT EVERY MONTH WITH COSTS AND ADMIN ETC. I did receive a letter confirming that the ***** has been investigated and completed, BUT I WANT THE ACCOUNT CLOSED!!!! PLEASE GET SOMEONE ON THIS THAT CAN REVERSE THESE COSTS FOR WHICH I AM NOT LIABLE / SEND ME WRITTEN CONFIRMATION THAT THE ACCOUNT IS CLOSED AND SEND ME A STATEMENT REFLECTING A NIL BALANCE CARD NO ********** ********** 90077 HOW DIFFICULT CAN IT BE????????????