Makro horrible service

Received the worst service from Makro. On 1 Aug my wife and I purchased a fridge online, payment was made via eft which went off successfully. We received confirmation of purchase and a few days later we notified the item is with the couriers and will be delivered. A week later the delivery and i assume the transaction is cancelled without any notice of reason. At this stage we not getting the fridge and Makro still has our money. Tomorrow 5 days later and the funds has still not been refunded. A follow up was done regarding the refund and we told 7 -14 days but still no reason why it was cancelled. Why the heck does it take this long to refund the money. Eft's generally take 2-4 days to reflect. So no fridge, no refund as yet and we need to wait for something which was not our error. Horrible horrible service and not at all customer centric.