Makro horrible online services

Ordering by Makro online is the most worse and pathetic online services anyone can ever find. This the first time I ordered online with Makro and I promise you I will never ever do it again. I ordered a gift for my daughter. The app said I will have it delivered by the 23 December. I recieve a message that my order will be delayed. At first I was ok..... one day delay should be ok as there is still Christmas eve that they can deliver my daughter gift. On Christmas eve I call to their national call centre line and this is where my frustration comes from more besides thats it's the 26 December and I still don't have my order and my daughter didn't get her Christmas gift. I'm on the line with numerous consultants which doesn't even sound as if they want to speak to a person. Some of them I couldn't make out what they were saying. One consultant muted me and I could hear how she is sighing over the phone, it didn't even sound like she was checking for where my order was and eventually I had to drop the call. I spoke to a guy and he then said I quote this is his words. " I will arrange for you to pick up your package at Makro Montague Gardens otherwise your order will only be delivered by Thursday. I will call the store and arrange for you" this was his words. I told him he can arrange it and call me back. Up until today he never called me back. I called the call centre again and a lady answers and I explain to her what the gentlemen said and then she sang a different tune. I quote these were her words" you will waste you time and petrol driving to that game because your order will not be released to you. The order is still on the bed and nobody at that branch will be able to assist and give your package". This is just amongst some of the terrible service I had to go through and I told her who is messing me around because you saying one thing and your colleague says another. Now who doesn't know the actual procedure and policies. I insist to speak to a manager I'm being kept long on the line. Eventually she comes back says a manager can't speak to me now. How pathetic is that!!!!! I tell her her manager needs to contact me back if not I will lodge a complaint on Hello Peter. Short story no manager contacted me. I still didn't get my order and now I'm complaining about how bad this people service are for such a well established big retail company. They need to get themselves checked.