1 reviews | Active since Jun 2025
Makro Horrible experience
I have a horrible experience with Makro Online. They should simply s**** this idea. I ordered a Eco Water tank from them on the 13th May 2025 only to recieve the delivery way later than the specified date on the tracking page. The product had a puncture/leak at the back of which I didn't notice until I saw the floor being consistently wet.
I ordered a return of the product, which too took longer than the specified time on the website, to collect. Refund was processed and I re-ordered the product from Makro on the 23rd June 2025, now it's the 27th I still haven't received my product, my wife had arranged for leave so she can wait to recieve the product.
I made a call yesterday 26 June 2025 I didn't get any assistance, as the consultant was also puzzled as to why I hadn't received the delivery by now, she put me on hold told me she made the call the store and was told the product was ready for delivery and they'll make a follow up call to me to tell me when the product will be delivered. (I received no call until today).
I made another call just now to Makro and now I am told the store says the order should have been delivered by the 25th June 2025 but was canceled.
I am requesting a refund as I want to buy the product from Builders Warehouse, I am told I can't get my refund.
Instead of coming with a solution your consultants take people pillar to post, ghost calls when requesting to speak to their manager.
I had to use my personal airtime to call your customer care line endlessly only to be told I can't be assisted. Some even promised to call me back with an update a few days ago, which I'm still waiting for the call.
I also had to call Value Logistics to track my parcel, only to find out it's not even on their system.
My wife had to take leave of absence from work to wait for a delivery that never happened.
I see you responded here, but i know for a fact I won't get a follow up call from anyone as you have stated in your reply.
Instead of coming with a solution your consultants take people pillar to post, ghost calls when requesting to speak to their manager.
I had to use my personal airtime to call your customer care line endlessly only to be told I can't be assisted. Some even promised to call me back with an update a few days ago, which I'm still waiting for the call.
I also had to call Value Logistics to track my parcel, only to find out it's not even on their system.
My wife had to take leave of absence from work to wait for a delivery that never happened.
I see you responded here, but i know for a fact I won't get a follow up call from anyone as you have stated in your reply.