EM
Etienne M

1 reviews | Active since Nov 2011

22 Mar 2019, 10:24

Makro Horrible customer service

Horrible Client Service from your staff and Manager. In the sports section, I see a Gilbert Ball Size 4 for R100 as per price tag. When I get to the till, the price on the System shows R250. I ask them to check the price. 10 min later, they come back with a different ball and tell me I took the wrong one. On the shelf, there was a row of Gilbert ***** marked for R100. When I asked for the Manager, it took her almost 15 min to assist. When she came told me same story I took the wrong ball. I went and had a look on the shelf to show them the price tag. The price tag was red and suddenly there was a yellow tag. She swapped the tag! Told me I am trying to ***** something and paying lower price. I will make sure everyone knows how your customer services is ****! I have never been treated like this! The worst thing for me was this was done in front of my 5 year old son.

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