Makro - Horrible Customer Experience

Dear Makro Customer Service,

I am writing to express my deep frustration regarding an unresolved issue I reported on the 8th of May through your online support platform. After completing a purchase via the Makro app, I was not provided with an order number or confirmation, despite the payment being successfully processed.

To assist with the investigation, I promptly submitted my proof of payment, a copy of my bank statement showing the deduction, and my ID document. Since then, I have followed up with your support team weekly, only to receive the same response each time: that the matter is with the finance department.

It has now been over a month without any progress or meaningful feedback. I am extremely disappointed by the lack of urgency and communication from your side in resolving what should be a straightforward matter.

I respectfully request immediate escalation and resolution of this issue. Please either confirm my order or process a full refund without any further delay.