Makro home delivery is a sham/****

Thus far an awful experience. On 14 April I tried to place an online order for cat food for delivery as Makro advertises delivery and this is obviously ideal under the current circumstances. I could not proceed to the payment page and upon contacting Support I was advised to try working on Chrome which I did but with the same result. No matter what I did I could not proceed to the payment page. But when I selected the Collection option I was successfully directed to the payment page. Now I am going to have to drive to Makro, stand in a queue and then collect my goods when I am eventually notified that my goods are ready for collection. What is the point of advertising a delivery service when it is not available? My order was placed and paid for on the 14th. It is now the 16th and the status still shows order confirmed. My order has moved no further. When informing Support of my dissatisfaction with the collection situation, what reply do I get? We apologise for the inconvenience. Seriously? Do you know what you can do with your apology? Tell me why I could not make use of the delivery option and offer to change my option to delivery. But no, this will mean offering some form of customer service and why would they do that because it would mean some sort of effort from them. Let's just rather take the customer's money. She will get over it. I will NEVER make use of this service again and I will discourage everyone as far as I go not to fall for this sham/****.