MAKRO /HISENSE

Do not know where to start , but i purchased a brand new HISENSE fridge from MAKRO ONLINE site in August 2024 so it is still under warranty, i started having issues from about October in that fridge was not getting cold and unable to store certain foodstuffs, i reported repeatedly to MAKRO customer care and received numerous tickets regarding my complaints , they responded by sending these complaints to HISENSE for them to atttend to my fridge fault, they have since then sent out a 'serviceman' umpteen times and fridge still not working properly, MAKRO and HISENSE are passing the buck between them as to who is responsible. Myself as the purchaser who bought this fridge from Makro would deem them to be responsible and as fridge is still under warranty would expect from MAKRO a new fridge or refund, as i did not deal With the 3rd party HISENSE, up until now Feb 2025 am still waiting for a refund , shame on a well known company like MAKRO to provide a service like this, would not advise to buy appliances from MAKRO ONLINE or deal with HISENSE,both companies have treated me very unprofessionally. Regards Greg