RvdW
Rinette van der Westhuizen
1 reviews | Active since Oct 2017
07 Feb 2022, 18:07
Makro - Hisense
I bought a Hisense fridge in December this year. After two weeks of complaining I still have not been able to get any help from Makro. Hisense wants to charge me for a call out. I wrote a review on Makro’s website. Which they censored and refused to published
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
08 Feb 2022, 09:30Dear Rinette,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,
Makro's reply08 Feb 2022, 09:30
Official
Dear Rinette,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,
RvdW
Rinette van der Westhuizen's updateReviewer Update
08 Feb 2022, 09:43You response does not help me. Nor has anyone tried to call me to resolve my issue. I am disgusted by Makro’s service to say the least.
RvdW
Rinette van der Westhuizen's update08 Feb 2022, 09:43
Reviewer Update
You response does not help me. Nor has anyone tried to call me to resolve my issue. I am disgusted by Makro’s service to say the least.