JC
Joanne C

1 reviews | Active since Aug 2020

19 Aug 2020, 09:51

Makro Hi Sense TV's & Repairs Service SHOCKING!!!

Bought a 58 inch Hi Sense TV from Makro 8th April 2019. On the 31st May 2020 screen went black, Makro sent it to the repair company they use called Master Audio Visual. TV repaired and returned 2 weeks later. 3rd August 2020 the same thing happened again, screen went black. Makro's repair company, Master Audio and Visual collected 8th August 2020. I have phoned them on three occasions, they said the back light is faulty and can't tell me how long it will take but when it is ready they will let me know aswell as when they will be in my area to deliver my tv. It is now the 19th August 2020 and have been without a tv for half the month. This was an expensive purchase and you would expect the tv to last at least 5 years and not just 13 months and have it repaired twice in a matter of two months! I am absolutely disgusted and will never touch Hi Sense again!

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Replies (1)
Makro
Makro's reply19 Aug 2020, 10:01
Official
Good day Joanne,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. May you please respond to communication sent to you via them email address provided?

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team