Makro here in Capetown treat you like animal

I just had a really bad treatment by makro in Capetown. I ordered 6 items on their fitness category and paid immidiately..I understand takes 7-15 days because of the lockdown and they split the delivery because they said the other item is in makro ottery..but it's take more than 15 days for the first delivery which I received and for my other order takes more than 20 days plus they email me it's been shipped and two days later nothing so I follow up my order...I received an email that my other item been refunded successfully which I never did in a first place...plus they refunded less money and charge me still on the delivery.. I email them to know what's goin on and no one reply to me and atleast treat me like a human..btw they deduct 954rand on my card and now they will they even change my total amount to 677rand.. this is really unacceptable after you pay and wait for long time..and still they treat you like nothing..