SB
Silindile B
1 reviews | Active since Jul 2024
16 Aug 2024, 14:22
Makro hell
I bought 5 airfryers from them they delivered wrong and very battered airfryers. I returned them and Makro came to fetch them but now they are taking forever to refund my money. Each time I make an inquiry they say the are escalating the matter
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Replies (2)SB
Silindile B's updateReviewer Update
16 Aug 2024, 14:43Makro when am I getting my refund back it’s been almost a month
SB
Silindile B's update16 Aug 2024, 14:43
Reviewer Update
Makro when am I getting my refund back it’s been almost a month
Makro's replyOfficial
16 Aug 2024, 16:15Good day Silindile,
Hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply16 Aug 2024, 16:15
Official
Good day Silindile,
Hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,