DK
Danja K
1 reviews | Active since Feb 2017
26 May 2020, 12:14
Makro head office just as pathetic
Your consultant on the head office line, doesnt identify himself, and puts you on hold while you are still talking. How rude ! Now I have to use up MY airtime on hold with yet another pathetic makro system. How you do business is shocking, time to report you to the Ombudsman etc. as nothing else seems to make you pull up your socks and resolve customer refunds and complaints.
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Replies (2)0
Replies (2)
Makro's replyOfficial
26 May 2020, 12:32Good day Danja,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply26 May 2020, 12:32
Official
Good day Danja,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
DK
Danja K's updateReviewer Update
28 May 2020, 15:49 Funny how someone I know got an apology gift of an exercise ball and training bench, after a 2 week stint complaining to Makro, and after a 2 month wait I got nothing but a one liner apology. How rude, you don’t realise how word spreads.
DK
Danja K's update28 May 2020, 15:49
Reviewer Update
Funny how someone I know got an apology gift of an exercise ball and training bench, after a 2 week stint complaining to Makro, and after a 2 month wait I got nothing but a one liner apology. How rude, you don’t realise how word spreads.