Makro Head Office Agent Leading the Way in Bad Service

I wrote to Makro customer service to complain about repeated incidents at one particular Makro branch, whose name I mentioned in my complaint. I have now received this reply from head office: " Nomsa Mlambo (Makro)

Jun 7, 2021, 16:10 GMT+2

Good day Eugene,

Thank you for bringing the matter to our attention and apologies for the response.

We are sorry that your experience did not match your expectations, this is not the service we pride ourselves in as a company

Please provide us with the store in question and your contact details.." Does head office not read e-mails that mention the branch name? As for my contact details, Makro has these on record. Is someone too lazy to read and too lazy to look in the customer database as well as in already logged complaints? Head Office also wants the store to contact me even though I have complained about incident after incident at that particular store. What is the store going to do about it as things keep going wrong? Head office seems to be washing their hands of this with a copy and paste reply. Perhaps that is why there is an incident every time I go to the store. Makro head office has not even properly addressed the most recent issue. I would have suggested a practical solution instead of yet another "I am sorry and I am now passing the buck".