Makro haven't delivered or confirm anything

Order was made and paid with Makro online on 16/11/2019 and we note the estimated delivery is strictly between 2-5 days. At day 9, an email was sent to the only available email address on the site seeing that the order was not even out for delivery. In the email Makro was informed of the dissatisfaction and that the ordered goods were required for a function. At day 10 a useless email was sent from Makro advising the order merely had to be packed and shipped by the store. Yesterday, at day 11 we received a call from the store advising one of the items was not in stock, at which point we insisted they deliver everything else in the interim and once again reiterated the urgency in receiving the order. We were reassured the matter would be brought to the manager's attention and that the order would be delivered by today. Today came and went, at day 12, and no order, no communication, no response to phone calls or emails.

THE WORST SERVICE EVER. DO NOT USE MAKRO - THEY ARE USELESS BEYOND MEASURE!