1 reviews | Active since Jan 2021
Makro have become *******
Ordered Online and unit received was defective within 2 months of use. We sent back of which it was a warranty claim.. I however stated that I wanted a full refund or a new unit replace it as it should not be defecting in such a short period and is a faulty unit.
Since I have made this request. Nothing has been done, All emails are ignored and my unit is still with Makro.
I have emailed Makro's support emails and they too ignore my emails. We then called Makro where we were told that we would have response in 2 days, we are still waiting after 4 days.
I will not purchase from Makro online ever again and will certainly be doing future shopping else where... The service is despicable and I am certainly not OK being treated like this.
Hopefully Makro will respond to my hellopeter complaint
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
