Makro hates their customers

I have never not had issues with Makro online shopping services. This time around they gave me the wrong item. There is no option on the app to request an exchange. It has to be a refund. If you want to exchange the product you need to call the store directly. Montegu gardens is by far the worst! Why should i be put in an inconvenient situation because your staff member couldn't read a label properly???? Makro clearly has no respect for their customers.