Hellopeter
Share Your Experience
HL
Hamish L

1 reviews | Active since Jun 2016

10 Dec 2019, 12:09

Makro hates Businesses and wastes our time.

After spending 2 hours going through the slow website, getting my order of 222 items in the cart. I have two options for receipt. One is delivery on the 22nd January or collection. Obviously I will choose collection as I need the items before the end of the week. Only to be told that collection will not be possible. I have gone and wasted two of my hours, when There could have been a message at the beginning saying that collections are not possible. Makro does not care about their business clients anymore, this is just one of the reasons why your competition has taken a huge chunk of my business.

0
Replies (2)
Makro
Makro's reply11 Dec 2019, 11:31
Official
Good day Hamish

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Commercial department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24hrs. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
HL
Hamish L's update12 Dec 2019, 15:08
Reviewer Update
Its been over 24hours and no feedback?