Makro has Zero ethics and customer service - done with them!

I have over a number of years been buying my appliances from Makro but believe my journey with them has come to an end. I bought a Defy front loader machine in 2017 which has been giving me countless problems over the past few months - just in two months Defy have sent over a technician four times and each time I have been left with a backlog of laundry to do. The third time the machine gave me problems, I told Themba, the manager at Woodmead Makro that I was not having the technician brought over again to repair the machine. A week or so, the usual occurred again and telegraph machine was not working AGAIN. I then had to go to Makro again and even spoke to the Senior Manager there by the name of Kobus who promised me he would escalate to Defy seeing that it was now the fourth time the machine was being repaired in two months. Kobus has never called- instead they sent the technician again for the fourth time. I want the useless machine out of my house and will not be buying from Makro again because they have zero customer service. All they do is keep sending the Defy technician out to ensure they keep pushing the time out until your machine is out of warranty. I find their conduct ********* to say the least. I will never purchase the Defy brand again nor purchase from Makro again. All I want is for Makro to fetch their dump from my home and rerun my money.