Makro has useless warranties, and uses awefull people to fix your appliances if they fix them at all!

I have always supported Makro, even had a Makro credit line at a stage, purchased my whole house's appliances through them with warranties. They are quick to sell, but when the paw paw its the fan, it's another story. On 11 april my washing machine broke, I reported it and claimed under the warranty. It took Makro's external liason over 2 weeks to come out (just to blow a pipe with their mouth in the machine-2min-didn't replace anything - if they replaced the parts then, I feel that nothing else would have happned, now the damage is so much worse) Then the machine broke on the 14th of June again, I reported it on the 16th, and it been a month with my Machine not working again. The external liason is coming out and replacing parts, and going back and coming the following week again and so it continues. Me and my wife are wrking people and don't have the time to wash our washing with our hands. I can't expect my cleaning lady to continue and wash the washing with her hands. It has costed me a small fortune to get clean clothes.. and the fustration. MAKRO uses Defy Services Sandton.... When you phone them, they are arrogant. Has Makro seen their Google Reviews?(everyone on the reviews think they are horrible) If this is the type of company Makro wants to assosiate it self with, then I won't be making use of their services again. A on going struggle, with a mountain of dirty clothes... going on a total of 2 months this year without a washing machine and a usless warranty I paid for... lets see if they can't get it to 3 or 4 months just to make my life even worse. THANKS FOR NOTHING! even after complaining on the call centre line