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SA
Susan A

1 reviews | Active since May 2024

03 Jan 2025, 16:13

MAKRO HAS THE WORST SERVICE

Parts of my order was never delivered and I received damaged items. After various emails, Whatsapp, messages on Facebook and the ‘chat’ option on Makro’s website, I did not receive a respond or a feedback regarding the missing items. I logged a return for the damaged item, so will see if it is picked up as promised and refunded or replaced.

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Replies (5)
SA
Susan A's update15 Jan 2025, 17:49
Reviewer Update
Don’t promise a service you can not deliver Makro! It has been 2 weeks since my previous review. Unfortunately Makro still did not deliver the rest of my order and no refund either. Also logged a return for the damaged item, it is almost 2 weeks and the item has not been picked up as promised. Lekker *** diens!
SA
Susan A's update27 Jan 2025, 13:07
Reviewer Update
It has been 2 MONTHS and I am still waiting for my order to be delivered or refunded! Promises has been made various times by Makro and yet they still did not deliver the promised service! I am also still waiting for the damaged item to be picked up and replaced or refunded. When will you pull up your big boy pants Makro??
SA
Susan A's update09 Feb 2025, 22:08
Reviewer Update
A lot of apologies but no action as to how to resolve this! I have been supporting Makro for a few years and has never been this disappointed! I see there is a **** alert on social media regarding Makro not delivering orders that has been paid for, and the only way I will not share this everywhere possible is IF Makro assist me with the 2 returns I logged on drinks I want to return. Which I also has been waiting for 2 weeks to get a response from anyone from Makro. I want the returns, both, to be picked up by Makro couriers, with no return charges and refunded in FULL by the end of February. Otherwise I will be sharing the **** alert everywhere and I am also considering opening a case against Makro for theft, as I still did not receive my order that was made and paid for in December! I don’t understand why service can be so bad, has no one pride in their work these days!
SA
Susan A's update24 Feb 2025, 16:40
Reviewer Update
Two weeks later and still no outcome! I am STILL WAITING for my missing order since 11 December 2024! I tried the Whatsapp correspondence various times. Firstly I was speaking to Tebogo, explained that I am waiting for the rest of my order, suddenly, 2 minutes later, I am speaking to Palesa, then have to explain everything AGAIN, then Palesa is *** sleg like the rest and disappear within seconds, then I am speaking to Boitumelo, I have to explain everything AGIAN! And still no outcome, no item received, no refund. Makro, why are you *****ing from us?? This is *****!! Makro should be closed down before more people get ****med!
SA
Susan A's update11 Mar 2025, 14:33
Reviewer Update
You keep on escalating! How can no one finalise this matter! It has been THREE MONTHS! You are *******! *****ing from people who work hard for their money. Maybe you should be firing all your *********** employees who can not resolve this matter!

You also sold me Sprites with near expiring dates! I think a health inspector must be informed so that Makro can be investigated and shut down!!!