MAKRO HAS THE WORST REFUND SYSTEM EVER! WAITING FOR MY REFUND FOR 2 WEEKS NOW!!

I've been waiting on a refund for 2 weeks now, everyone keep telling me that the item is still in transit. HOW IS THIS EVEN POSSIBLE!! To not knowing where the returned item is, now i must wait for my refund. I bought chairs and it did not even last 1 week and broke, so i retured the broken one on the 24th October and still everyone is saying the tracking shows it's in transit! THIS IS JUST THE WORST RETURN SERVICE EVER!