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odwa Z

1 reviews | Active since Aug 2013

08 Apr 2025, 08:31

Makro has the Worst Online Service

I purchased a Stove and a mobile wardrobe, they were both delivered on the 27th March. Immediately I noticed the stove was damaged and notified the courier and Makro online immediate, bit got no response. On the 01 April I took the items to Makro, but was told to do the return online which I did successfully. On the 5th I went to complain and was connected online to Sabelo (Ref.: J105) who promised me they would be fetched from me on Monday the 07th April after I advised him I was no longer looking for a replacement but a cancellation. Till date no one has fetched them. Makro cannot effectively manage their online service and should close it at once! I warn people who have not used this service to keep away from it for I'm stuck with products I cannot use as the wardrobe also had incomplete parts to put together hence the return. I will go to all platforms to make sure people don't go through what I am experiencing

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Replies (3)
oZ
odwa Z's update10 Apr 2025, 10:07
Reviewer Update
Such arrogance from such a widely supported company (Makro) by customers from everywhere, till this day no one has bothered to respond to any of the complaint platforms I have utilised including their internal ones. Now where do I turn to with products I cannot use but have fully paid for them when stores reject them?
oZ
odwa Z's update28 Apr 2025, 07:58
Reviewer Update
Until date my query is still with the relevant team and no refunds nor updates? Where is my money and why are you *******? The date is the 28th of April and I am still waiting for products I purchased. Makro has the worst service ever and going in store makes no difference as managers tell you they cannot help with their own online service and you are doomed if they decide to ***** from you like they did me.
oZ
odwa Z's update28 Apr 2025, 12:46
Reviewer Update
This to me is another delay tactic from your side, first it took you my nagging for you to give this vague response that does not say when this was done or anything, secondly we are no longer living in primitive times where reversals, deposits and transfers take 10 working days to reflect. You owe me a very sincere apology where you try and make up for the gross inconvenience you have caused me from the date of purchase till date. A company like yourself should send me to the store to fetch a refund voucher to minimise more loss of time so I don't have to wait unnecessary, you will never hear me stop speaking I'll of you where you show no remorse for your negligence. I don't want to wait another 10 days, please send me a voucher so that I don't have to be delayed further, I had intentions of using these products right away when I purchased them, my intention was not to purchase for next year, please take responsibility!!!