Makro has the worst customer service!!!!

Imagine ordering a product 2months and 3 weeks ago for delivery and having the product delivered to you with the security tag still on. Just imagine having to use this product with the security tag still on, that you paid for by the way. Imagine laying a complaint and some manager calling to say they will sort it out. Imagine they arrange to collect and deliver the correct one 4times and never doing a single one of those collections, no call, no explanation, just silence. Makro does not care about its clients, maybe they have gotten so big as a company that my one little complaint isnt worth their time. They advertise a fast and easy delivery, they don't know what that means. They delivered after 3weeks of placing my order instead of between 2to 5days. Even when i say thanks just refubd me my money and collect your product whenever, still nothing. Whats a customer to do?! MAKRO RIVERSANDS IS THE ABSOLUTE WORST MAKRO I HAVE EVER HAD EXPERIENCE WITH!!!! DONT OFFER A DELIVERY SERVICE IF YOU DON'T KNOW HOW TO DO IT CORRECTLY. I just want my money back. I dont want their stupid product anymore. Ill get it elsewhere.