Makro has the worst customer care.

I ordered headphones from them in December 2023 which they delivered in 2 days, however, the headphones were faulty and i logged a replacement they collected and delivered after a fee weeks. The headphones also had a different fault, i again logged a replacement the same month, and they Collette the item on the 9th of January 2024. Until today i have not recieved communication from them, i tried contacting them via email since then, i then again tried to call the call center. I spoke to about 5 consultants of whom promised to prioritize my matter. I am still waiting even now