IG
Ivan G

1 reviews | Active since Nov 2020

16 Nov 2020, 22:33

Makro has the worst after sale service

Don't ever buy an appliance from Makro. Rather buy it somewhere else. I bought a Phillips airfryer from them a few months back and the thing started melting itself when I switched it on. When I returned the Airfryer they did not want to replace it with a new one. They said they have to send it to Phillips and I will wait 21 working days to get an answer. If this was Checkers I would have walked out with a new one the same day. Makro does not take any responsibility for the things they sell which defeats the purpose of buying something with a warranty. Even the customer care line is absolutely useless as I got zero response from them. I will never ever buy something from Makro again. I would rather pay more somewhere else as there are so many options.

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Replies (2)
Makro
Makro's reply17 Nov 2020, 08:27
Official
Good day Ivan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
IG
Ivan G's update18 Nov 2020, 11:57
Reviewer Update
  • Hi Makro hellopeter team. Guess what, 3weeks later and makro asked me to pick up my item, even better it was never sent to Phillips, its still melted