DC
David C
1 reviews | Active since Aug 2011
22 May 2019, 10:24
Makro has the most terrible delivery service and after sale service for online purchases in the world
Makro has the most terrible online service. I purchased an android TV BOX which i waited for 2 weeks for delivery. In the two weeks it was difficult to get assistance from the online support team. They are always unable to help because their system is either down or slow. The delivery tracking is all a lie as the agent will always tell you the delivery will reach you tomorrow and tomorrow becomes next week. I have sine canceled my order after waiting for delivery for over 15 days. I thought my troubles are over but I am now waiting for a refund for over 9 days.
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Replies (5)0
Replies (5)
Makro's replyOfficial
22 May 2019, 11:28Good Day David,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the service you have received with our online service and our contact center. This is not the kind of service we aspire to provide our customers with and preventative measures will be put in place.
Kindly be advised that your refund request has been sent to our Finance department and we will follow up with them to find out why your refund is taking so long.
Again, we do apologize for the inconvenience this has caused and thank you for giving us the chance to assist you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the service you have received with our online service and our contact center. This is not the kind of service we aspire to provide our customers with and preventative measures will be put in place.
Kindly be advised that your refund request has been sent to our Finance department and we will follow up with them to find out why your refund is taking so long.
Again, we do apologize for the inconvenience this has caused and thank you for giving us the chance to assist you.
Kind Regards,
Makro Hellopeter Team
Makro's reply22 May 2019, 11:28
Official
Good Day David,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the service you have received with our online service and our contact center. This is not the kind of service we aspire to provide our customers with and preventative measures will be put in place.
Kindly be advised that your refund request has been sent to our Finance department and we will follow up with them to find out why your refund is taking so long.
Again, we do apologize for the inconvenience this has caused and thank you for giving us the chance to assist you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the service you have received with our online service and our contact center. This is not the kind of service we aspire to provide our customers with and preventative measures will be put in place.
Kindly be advised that your refund request has been sent to our Finance department and we will follow up with them to find out why your refund is taking so long.
Again, we do apologize for the inconvenience this has caused and thank you for giving us the chance to assist you.
Kind Regards,
Makro Hellopeter Team
DC
David C's updateReviewer Update
22 May 2019, 12:55Please just refund my money in to my account. I am tired of waiting and being transferred to different people who are not capable to assist me.
DC
David C's update22 May 2019, 12:55
Reviewer Update
Please just refund my money in to my account. I am tired of waiting and being transferred to different people who are not capable to assist me.
Makro's replyOfficial
22 May 2019, 14:53Good Day David,
Kindly be advised that we just tried calling you to no avail.
Our Finance department has just confirmed that they have sent your refund through to your account and reflection will take 2 - 5 working days.
Thank you again for giving us the opportunity to assist you.
Kind Regards,
Makro Hellopeter Team
Kindly be advised that we just tried calling you to no avail.
Our Finance department has just confirmed that they have sent your refund through to your account and reflection will take 2 - 5 working days.
Thank you again for giving us the opportunity to assist you.
Kind Regards,
Makro Hellopeter Team
Makro's reply22 May 2019, 14:53
Official
Good Day David,
Kindly be advised that we just tried calling you to no avail.
Our Finance department has just confirmed that they have sent your refund through to your account and reflection will take 2 - 5 working days.
Thank you again for giving us the opportunity to assist you.
Kind Regards,
Makro Hellopeter Team
Kindly be advised that we just tried calling you to no avail.
Our Finance department has just confirmed that they have sent your refund through to your account and reflection will take 2 - 5 working days.
Thank you again for giving us the opportunity to assist you.
Kind Regards,
Makro Hellopeter Team
DC
David C's updateReviewer Update
22 May 2019, 15:00Does this mean I have to wait another 5 days, bringing the total waiting period for a refund to 15 days.
DC
David C's update22 May 2019, 15:00
Reviewer Update
Does this mean I have to wait another 5 days, bringing the total waiting period for a refund to 15 days.
DC
David C's updateReviewer Update
22 May 2019, 15:55 Here is a respond from Makro. Meaning that I am going to wait additional 7 working days from today, brings the total waiting period for a refund to 17 days.
By the way COHEN ABRAHAM - Team Leader Makro Market Place could do with some additional customer service training.
Dear DAVID C
Your refund request has been successfully refunded.
You are able to view the status of your request in your returns history
What happens next?
Refunds are issued to the same payment method you used when you purchased the item and can take up to 7 working day to reflect.
By the way COHEN ABRAHAM - Team Leader Makro Market Place could do with some additional customer service training.
Dear DAVID C
Your refund request has been successfully refunded.
You are able to view the status of your request in your returns history
What happens next?
Refunds are issued to the same payment method you used when you purchased the item and can take up to 7 working day to reflect.
DC
David C's update22 May 2019, 15:55
Reviewer Update
Here is a respond from Makro. Meaning that I am going to wait additional 7 working days from today, brings the total waiting period for a refund to 17 days.
By the way COHEN ABRAHAM - Team Leader Makro Market Place could do with some additional customer service training.
Dear DAVID C
Your refund request has been successfully refunded.
You are able to view the status of your request in your returns history
What happens next?
Refunds are issued to the same payment method you used when you purchased the item and can take up to 7 working day to reflect.
By the way COHEN ABRAHAM - Team Leader Makro Market Place could do with some additional customer service training.
Dear DAVID C
Your refund request has been successfully refunded.
You are able to view the status of your request in your returns history
What happens next?
Refunds are issued to the same payment method you used when you purchased the item and can take up to 7 working day to reflect.